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Returns and exchanges

Check your parcel on delivery

Open your order in front of the courier and check the condition and conformity of the products. A missing, damaged or wrong product must be reported straight away, or within 48 hours at the latest, to our customer service.

Replaced or refunded

A product delivered wrong or damaged in transit is replaced or refunded, provided you reported it within this period and return it in its original packaging.

Opened products

For hygiene reasons, a product that has been unsealed, opened or used cannot be returned or exchanged.

Terms of sale (articles 6 and 7, in French)